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Avaya 61451T Exam Syllabus Topics:

Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:

1. How does the Call Center ACD feature benefit a business using Communication Manager?

A) By reducing the need for direct user interaction
B) By efficiently routing calls based on agent availability and skill level
C) By encrypting all calls routed through the ACD
D) By automatically locking stations that are not in use

2. How does the System Manager web interface facilitate the administration of Communication Manager?
(Choose Three)

A) Allowing remote management of multiple sites
B) By providing a centralized platform for configuration
C) Offering detailed system monitoring and alerts
D) Supporting drag-and-drop functionality for call routing
E) Enabling bulk user updates and provisioning

3. What types of security monitoring commands are available in Communication Manager?

A) Commands that create VPN tunnels for remote access
B) Commands that track user logins and activities
C) Commands that physically secure the hardware
D) Commands that encrypt voice and data traffic

4. Which of the following is a method to apply a Class of Service (COS) to an object in Communication Manager?

A) Configuring through the endpoint device
B) By user selection at each login
C) Assigning via the system management interface
D) Automatically via intelligent algorithms

5. How does Automatic Alternate Routing (AAR) function in Communication Manager?

A) It prioritizes calls based on the importance of the content.
B) It reduces call setup times by bypassing traditional routing protocols.
C) It automatically reroutes calls through an alternate path when the primary path is unavailable.
D) It blocks calls that do not meet security criteria.

Solutions: