The CAT-200 exam is the official CA exam behind CA Service Desk Manager r12 Administrator — passing it earns you the CA Service Desk Manager r12 Administrator certification, a credential positioned at the Professional level. It is built for candidates who want to validate the skills measured by CA Service Desk Manager r12 Administrator. Depending on your track, the exam is also linked to the CA Service Desk Manager r12 certification, so one pass can move you toward more than one CA credential.

Recommended experience with CA Service Desk Manager r12 administration and ITIL concepts. Because CA revises its certification programs from time to time, treat this as a starting point rather than the final word.

Registration for the CAT-200 exam is handled through the official channels below:

CA points CA Service Desk Manager r12 Administrator candidates toward the following official courses:

Official courses build the foundation; pairing them with the CAT-200 practice questions from ITCertMagic turns that knowledge into exam-day readiness.

Yes. A free PDF demo of the CAT-200 practice questions is available, so you can check the question style and answer quality before spending anything. Every purchase also includes 365 days of free updates — whenever CA adjusts the CA Service Desk Manager r12 Administrator blueprint, your material is refreshed at no cost during that period. After the first year, you can extend the update service at a 50% discount from your member zone.

ITCertMagic backs your purchase with a 100% Money Back Guarantee. If you take the corresponding exam within 60 days of purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip together with the official Score Report PDF within 2 days of your exam date; approved claims are processed within 7 days. The guarantee applies only to the exam matching your purchase, the candidate name must match the payer name, and it does not cover attempts taken within 3 days of purchase, candidates who downloaded the material but never sat the exam, expired orders, or free materials. If you would rather keep preparing, you can exchange the product for two free exam preparation packages of equal value and keep the update service on your original purchase.

Delivery is instant: your download is available right after payment, and a copy is emailed to you within one minute. If nothing arrives within 2 hours, check your spam folder and contact our support team. There is no limit on the number of computers you can install the software on.

The CA Service Desk Manager r12 Administrator syllabus is organized into 6 domains. Among the headline areas are Product Architecture and Components, Knowledge and Service Catalog, Administration and Configuration. Rather than copying every subtopic here, we keep the complete, current outline in the Exam Topics section above — work through it domain by domain with the ITCertMagic CAT-200 practice questions so nothing on the blueprint catches you off guard.