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- Total Questions: 62
- Updated on: Oct 30, 2026
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- Total Questions: 62
- Updated on: Oct 30, 2026
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500-442 PDF Practice Q&A's
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- Total Questions: 62
- Updated on: Oct 30, 2026
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Updated: Oct 30, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
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Cisco 500-442 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Advanced Configuration | 20% | - Implement VXML applications - Configure RONA support - Configure roles and departments |
| Configuration and Implementation | 20% | - Utilize Finesse administration tool - Implement precision routing - Configure agent teams and supervisors |
| Reporting | 10% | - Utilize CUIC |
| Advanced Features | 10% | - Understand CCE features beyond default |
| Overview | 20% | - Understand Contact Center basics - Explain call flow - Describe CCE components and architecture - Describe access tools |
| Basic Calls and Agent settings | 20% | - Build basic ICM scripts - Configure basic call treatment - Configure basic agent functionality - Deploy basic call settings |
Preparing for 500-442 Without Wasting Money
- Configuration and Implementation (20%)
- Advanced Features (10%)
- Overview (20%)
Cisco Administering Cisco Contact Center Enterprise Sample Questions:
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Skill-groups
- B. Reason Codes
- C. Routing scripts
- D. Routing Layouts
- E. Workflows
Correct Answer: B,E 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
- A. Agents
- B. Administrative Scripts
- C. Routing Scripts
- D. Deleted Objects
- E. Dialed Numbers
Correct Answer: A,C 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
What are two parts of a Single Sign-on message flow? {Choose two.)
- A. IdS provides a login page for authenticating the user
- B. Browser issues PUT of the Finesse desktop with an access token
- C. IdP provides a login page for authenticating the user
- D. IdS detects the user has a valid access token
- E. IdS detects the user has an invalid access token
Correct Answer: C,D 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
- A. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
- B. Configure Business Hours under Organizational Setup > Departments under CCE Admin
- C. Configure set variable in ICM script editor
- D. Configure an IF node in ICM script editor
- E. Use the expression BusinessHourStatus. < Calendar Name > . BusinessHours in the IF node.
Correct Answer: A,D 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
How many teams can an Agent be a part of?
- A. unlimited
- B. 3
- C. 1
- D. 2
Correct Answer: C 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
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