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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. What risk treatment option has Company A Implemented If it has decided not to collect information from users so that It is not necessary to implement information security controls?

A) Risk modification
B) Risk retention
C) Risk avoidance

2. Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management Based on the scenario above, answer the following question:
What caused SunDee's workforce disruption?

A) The negligence of performance evaluation and monitoring and measurement procedures
B) The voluminous written reports
C) The inconsistency of reports written by different employees

3. FinanceX, a well-known financial institution, uses an online banking platform that enables clients to easily and securely access their bank accounts. To log in, clients are required to enter the one-lime authorization code sent to their smartphone. What can be concluded from this scenario?

A) FinanceX has incorrectly implemented a security control that could become a vulnerability
B) FinanceX has implemented an integrity control that avoids the involuntary corruption of data
C) FinanceX has implemented a securityControl that ensures the confidentiality of information

4. Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on scenario 6. when should Colin deliver the next training and awareness session?

A) After he conducts a competence needs analysis and records the competence related issues
B) After he ensures that the group of employees targeted have satisfied the organization's needs
C) After he determines the employees' availability and motivation

5. According to scenario 6. Alex used terminology and concepts that were not understood by participants. Which principle of effective communication strategy did Alex NOT follow?

A) Transparency
B) Credibility
C) Appropriateness

Solutions: