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Oracle 1Z0-1037-21 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Reports and Analytics15%- Knowledge Reports
  • 1. Usage and search analytics
    • 2. Queue and activity reports
      • 3. Content performance metrics
        Topic 2: Common B2C Service Features15%- General Platform Functionality
        • 1. Queues and routing
          • 2. Interface and navigation
            • 3. Security and administration basics
              Topic 3: B2C Service Knowledge Foundation35%- Content Authoring and Management
              • 1. Review and publishing workflow
                • 2. Create and edit answers
                  • 3. Version control and archiving
                    - Knowledge Base Configuration
                    • 1. Content types and categories
                      • 2. Access control and permissions
                        • 3. Setup and administration
                          Topic 4: Knowledge Advanced35%- Integration and Customization
                          • 1. Custom fields and attributes
                            • 2. Integration with B2C Service
                              • 3. Web services and APIs
                                - Advanced Configuration
                                • 1. Taxonomy and metadata management
                                  • 2. Synonyms and concepts
                                    • 3. Search and relevance tuning

                                      Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

                                      1. Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
                                      What should you use to display the details at different levels?

                                      A) Bucket Filter
                                      B) Applied Filter
                                      C) Auto Filter
                                      D) Slicing
                                      E) Rollups


                                      2. Which two actions must you perform to configure the Social Monitor? (Choose two.)

                                      A) Add or update navigation sets to include the Social Monitor navigation button and component.
                                      B) Add or update staff accounts to use profile that include Social Monitor permissions.
                                      C) Setup a Social Monitor search schedule.
                                      D) Add of update a list of favorites.
                                      E) Add or update profiles to include permission to add themes and clustering.
                                      F) Addor update profiles to include the Social Monitor permissions.


                                      3. Which two statements are true about published reports? (Choose two.)

                                      A) Published reports can be shared.
                                      B) Published reports contain snapshots of data at the time the report is run.
                                      C) Published reports can be edited.
                                      D) Published report data can change automatically when the knowledge base data is updated.
                                      E) Published reports have filtering option in ribbon.


                                      4. In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
                                      (Choose three.)

                                      A) Translations
                                      B) Dictionary
                                      C) Search Log
                                      D) Language information
                                      E) Rules engine


                                      5. Which three statements are true bout the limitations of Connect Web Services? (Choose three.)

                                      A) The combination of the multi-object Create, Get, Update & Destroyoperations and the Batch operations is limited to 10,000 total input objects per SOAP request.
                                      B) The server enforces a maximum of 10,000 objects when invoking any one of the Create, Get, Update or Destroy operations.
                                      C) When executing aquery against an operational database, a maximum of 20,000 rows can be returned in a single request.
                                      D) When executing a query against an operational database, a maximum of 100,000 rows can be returned in a single request.
                                      E) When executing a query against a report database, a maximum of 20,000 rows can be returned.
                                      F) When executing a query against a report database, a maximum of 100,000 rows can be returned.


                                      Solutions:

                                      Question # 1
                                      Answer: E
                                      Question # 2
                                      Answer: A,F
                                      Question # 3
                                      Answer: A,B
                                      Question # 4
                                      Answer: B,D,E
                                      Question # 5
                                      Answer: A,D,F

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