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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welcher der folgenden Bereiche würde von einem Service Design-Tool nicht unterstützt?

A) Strategiedesign
B) Software-Design
C) Umgebungsdesign
D) Prozessdesign

2. Welche Problem Management-Aktivität hilft sicherzustellen, dass die wahre Natur des Problems leicht nachvollzogen werden kann und aussagekräftige Management-Informationen erhalten werden können?

A) Protokollierung
B) Schließung
C) Kategorisierung
D) Priorisierung

3. Welche der folgenden Aussagen ist die BESTE Definition eines Vorfalls?

A) Eine Statusänderung, die für die Verwaltung eines Konfigurationselements oder eines IT-Service von Bedeutung ist
B) Eine ungeplante Unterbrechung eines IT-Dienstes oder eine Verringerung der Qualität eines IT-Dienstes
C) Verlust der Fähigkeit, die Spezifikation einzuhalten oder die erforderliche Leistung zu erbringen
D) Eine Warnung, dass ein Schwellenwert erreicht wurde, sich etwas geändert hat oder ein Fehler aufgetreten ist

4. Mit welcher Funktion können Mitarbeiter Ereignisse in einer Operations Bridge überwachen?

A) Service Desk
B) IT-Betriebsmanagement
C) Anwendungsverwaltung
D) Technisches Management

5. Welcher der folgenden Aspekte ist NICHT einer der fünf einzelnen Aspekte des Service-Designs?

A) Das Design neuer oder geänderter Dienste
B) Das Design des Service-Portfolios, einschließlich des Service-Katalogs
C) Das Design der Technologiearchitektur und der Managementsysteme
D) Die Gestaltung von Markträumen

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