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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality. What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?

A) Instructions
B) Action Triggers
C) Output Types

2. At Universal Containers, a sales manager is tackling a tough challenge as several new junior sales reps struggle with objection handling and price negotiations for complex deals. The manager lacks the time to personally guide each sales rep through their specific customer scenarios before their critical meetings. The junior sales reps have asked for a tool that would allow them to practice their pitches by simulating tough conversations and receive personalized feedback that is specific to the commerce opportunity they are working on. Which Salesforce solution should an Agentforce Specialist recommend?

A) SDR Agent
B) Employee Coach
C) Sales Coach

3. Universal Containers has a new AI project. What should An Agentforce consider when adding a related list on the Account object to be used in the prompt template?

A) Prompt Builder must be used to assign the fields from the related list as a JSON format.
B) After selecting a related list from the Account, use the field picker to choose merge fields in Prompt Builder.
C) The fields for the related list are based on the default page layout of the Account for the current user.

4. What should An Agentforce consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

A) If person accounts have been enabled, merge fields will not be available for the Account object.
B) The Activities related list on the Account object is not supported because it is a polymorphic field.
C) Prompt generation will yield no response when there is no related list associated with an Account in runtime.

5. A data scientist needs to view and manage models in Einstein Studio, and also needs to create prompt templates in Prompt Builder. Which permission sets should an Agentforce Specialist assign to the data scientist?

A) Prompt Template User and Data Cloud Admin
B) Prompt Template Manager and Prompt Template User
C) Data Cloud Admin and Prompt Template Manager

Solutions: