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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A) MAC address
B) IP address
C) Host ID
D) Customer name

2. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) Voice Contact Server only
B) Voice and Multimedia Contact Server without Avaya Media Server
C) Multimedia Contact Server only
D) One-X Agent
E) Voice and Multimedia Contact Server with Avaya Media Server

3. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) Which system support click-to-call from the web?
B) What are the customer support pain points?
C) What Is the IVR name?
D) What are the agent performance reporting requirements?
E) What is the percentage of customer support Issues that are resolved In one call?

4. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya Agent Desktop a
B) Avaya IX™ Workplace
C) Avaya IX™ Workspaces
D) Avaya one-X® Agent Desktop

5. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

A) HTTPS and FTPS
B) FTPS
C) HTTP
D) HTTPS

Solutions: