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Avaya 7495X Exam Syllabus Topics:

SectionObjectives
Avaya Oceana™ Solution Architecture & Components- Oceana core architecture
  • 1. Workspace and agent desktop integration
    • 2. Core services and snap-ins overview
      Contact Routing & Automation- Routing logic and orchestration
      • 1. Automation Controller and snap-ins usage
        • 2. Customer journey orchestration
          Context Store and Data Management- Customer context handling
          • 1. Context Store architecture
            • 2. External Data Mart (EDM) integration
              Deployment & Integration- System integration
              • 1. Avaya Aura integration components
                • 2. Third-party CRM integration
                  Channel Integrations- Digital engagement channels
                  • 1. Chat and web messaging integration
                    • 2. SMS and outbound communications (POM)
                      • 3. Social media channel integration

                        7495X Exam FAQs

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                        This package includes 66 practice questions for the Avaya Oceana™ Solution Integration exam. Every answer is verified by an experienced team of experts, so you can trust what you study.

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                        You can register for the Avaya Oceana™ Solution Integration exam through the official channels:

                        Many candidates combine practice questions with official training. Recommended options include:

                        The Avaya Oceana™ Solution Integration exam contains Approximately 66–70 questions, and you will have 90 minutes minutes to complete them. Practicing under the same time pressure makes the real exam feel like a rehearsal.

                        Recommended completion of Avaya Oceana™ implementation training or ACIS-7495 coursework (Integrating Avaya Oceana Core and Workspaces).

                        You can confirm the current eligibility requirements on the official 7495X exam page before you register.

                        The Avaya Oceana™ Solution Integration practice questions are organized around the official exam objectives. Key topics include:

                        • Channel Integrations ()
                        • Context Store and Data Management ()
                        • Deployment & Integration ()

                        Targeted practice against these topics is far more efficient than unfocused reading.

                        Avaya Oceana™ Solution Integration Sample Questions:

                        After adding the Oceana UCA and CM to the same location in the Control Manager, which two configurations ore required for this newly added location? (Choose two.)

                        • A. Assign a location to Database Server.
                        • B. Assign a location to Web Server.
                        • C. Assign a location to Monitor Server.
                        • D. Assign a location to Application Server.
                        • E. Assign a location to Provisioning Server.
                        Reveal Solution  Discussion  0

                        Correct Answer: A,C  🗳️

                        Alter a now webchat session Is Initiated by the customer, what Is the next step the customer controllersnap in performs to create a new contact inside Avaya Oceana?

                        • A. The Customer Controller Snap-in sends the "create new contact request" to WA Snap-In.
                        • B. The Customer Controller Snap-in sends the "create new contact request" to UCM Snap-in.
                        • C. The Customer Controller Snap-In sends the "create new contact request" to OCP Snap-In.
                        • D. The Customer Controller Snap-in sends the "create new contact request" to UCA Snap-In.
                        Reveal Solution  Discussion  0

                        Correct Answer: C  🗳️

                        Which component is responsible, for integrating Oceana Workspaces with Oceana Core components?

                        • A. Call Server Connector (CSC)
                        • B. Unified Agent Controller (UAC)
                        • C. Unified Collaboration Model (UCM)
                        • D. Unified Collaboration Administration
                        Reveal Solution  Discussion  0

                        Correct Answer: A  🗳️

                        Which two components arerequired for an Avaya Oceana Contact Center Administration for multimedia only deployment? (Choose two.)

                        • A. Avaya Aura Communication Manager (CM)
                        • B. Avaya Aura System Manager (SMGR)
                        • C. Avaya Control Manager (ACM)
                        • D. Avaya Aura Session Manager (SM)
                        • E. Avaya Aura Application Enablement Services (AES)
                        Reveal Solution  Discussion  0

                        Correct Answer: B,C  🗳️

                        For the implementation of an Avaya Mobile Video solution, which two additional components are required?
                        (Choose two.)

                        • A. Avaya Mobile Video Gateway
                        • B. Avaya Aura Session Manager
                        • C. Avaya Aura Media Server
                        • D. Avaya Aura Web Gateway
                        • E. Equinox Management Server
                        Reveal Solution  Discussion  0

                        Correct Answer: D,E  🗳️

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