Exam Name: ITIL 4 Specialist: High-Velocity IT
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert ITIL
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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
| Topic 2: High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance |
| Topic 3: Guiding Principles and Foundational Concepts for Velocity | 20% | - Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles |
| Topic 4: Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Topic 5: Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Topic 6: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 7: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
Which TWO are characteristics of the service value system within a digital operating model?
1. There are dedicated value streams for each product
2. High performance value co-creation is a part of the culture
3. The service consumer owns the service provider resources
4. A narrow band of visibility is part of the service's design
- A. 1 and 2
- B. 1 and 4
- C. 2 and 3
- D. 3 and 4
Correct Answer: A 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
An organization is going through a digital transformation. With the increased importance of digital services, the organization needs to ensure a balance between time to market and high reliability.
How does the 'architecture management' practice support this?
- A. By iteratively moving application functionality to microservices
- B. By using continuous integration/continuous delivery techniques
- C. By leveraging infrastructure as code to speed up development
- D. By using blue/green deployments to minimize the impact of changes
Correct Answer: A 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?
- A. Assured conformance
- B. Resilient operations
- C. Fast development
- D. Co-created value
Correct Answer: C 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
Which high-velocity IT objective can be based on competences, such as improved decision- making, that result from the effective use of IT products and services?
- A. Assured conformance
- B. Resilient operations
- C. Valuable investments
- D. Fast development
Correct Answer: C 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
A centralized IT department is adopting site reliability engineering to increase the resilience and performance of IT systems.
What is this an example of?
- A. IT transformation
- B. Digital transformation
- C. Digital technology
- D. High-velocity IT
Correct Answer: D 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
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