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Apple OS X v10.8 Troubleshooting Sample Questions:

1. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Create a new user in the Users & Groups preferences pane and test in that user.
B) Create a new location in System Preferences > Network.
C) Start the MacBook Pro from an external disk, or netboot image.
D) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.

2. An administrator user wishes to share a Desktop picture with all local users. Where should she store the image file?

A) "/Library/Desktop Pictures
B) /System/Desktop Pictures
C) /Library/Desktop Pictures
D) /Syste rn/Li bra ry/Deskto p Pictures

3. Arthur has purchased a new MacBook Pro and has decided to sell his MacBook. Both Macs have OS X Mountain Lion installed and iCloud configured with Arthur's Apple ID. What privacy precaution should he be aware of before selling his MacBook?

A) He must reinstall OS X Snow Leopard before selling the MacBook to remove it from his iCloud device list.
B) If he uses OS X Recovery to erase the disk the MacBook will automatically be removed from the iCloud device list.
C) While connected to the internet, he should deselect Find My Mac and sign out of iCloud to remove the MacBook from his iCloud device list.
D) He must download the iCloud device utility to remove the MacBook from his iCloud device list.

4. A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A) In the Security & Privacy Systems Preference pane.
B) In the Applications folder on their startup disk.
C) In the Utilities folder on their startup disk.
D) In the Utilities menu when booted to OS X Recovery.

5. Martin would like to keep his contacts, mail, and notes up to date between his Macs but would rather not use the Find my Mac or the Back to my Mac features of iCloud. How can he accomplish this goal using OS X Mountain Lion?

A) Martin should use System Preferences > iCloud then select only the desired features.
B) Sign in at iCloud .com, click on Options then select only the desired features.
C) After enabling iCloud, Back to my Mac and Find My Mac can be deselected in System Preferences sharing.
D) Martin should use third party software since iCloud features cannot be customized.

Solutions: