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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that projectstakeholders are aligned with the project team on deliverables?

A) Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.
B) Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
C) Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.
D) Define and document the business value map with project stakeholders to capture the value provided by the implementation.

2. Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap?
Choose 3 answers

A) Identify the high-level workload capacity and planning of the IT and Legal teams.
B) Explain how the program contributes to the business's goals.
C) Prioritize the transformation of activities related to customers' interactions.
D) Prioritize the transformation of activities involving the least development.
E) Create project plans for each of the projects that will be on the roadmap.

3. The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.
Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?

A) Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.
B) Grant access to resellers and partners by providing Customer Community licenses.
C) Grant access to resellers and partners byproviding Partner Community licenses.
D) Grant access to resellers and partners by providing Customer Community Plus licenses.

4. A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to bevisible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs?

A) CRM Analytics
B) Reporting snapshots
C) Standard Dashboards
D) Sales Cloud Einstein

5. Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendorsusing Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud?
Choose 2 answers

A) What do we need to invest in order to build the channel and where does that investment come from?
B) Do partners need to do complex configurations or create their special pricing?
C) Does the direct Sales team co-sell with partners or sell to partners in this new channel model?
D) Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?

Solutions: