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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A PC uses RAID 1. Ann, a technician, has read in the event log that the drive "SATA 1" is no longer in sync with drive "SATA 0". Which of the following steps should she try FIRST to repair this PC to optimal running conditions?

A) Replace SATA 1, rebuild the RAID and replace SATA 0
B) Remove SATA 1 from the RAID group then try to re-add it
C) Replace both drives then restore from a backup
D) Remove both drives then switch the SATA channels

2. Windows XP Mode is available in which of the following Microsoft Windows environments?

A) Windows 7 Business Edition
B) Windows Server 2008 R2
C) Windows XP Professional
D) Windows Vista Ultimate

3. A technician recently replaced a user's monitor and now the user is reporting that the screen is filled with static and appears distorted. Which of the following will resolve the issue?

A) Raise the resolution
B) Lower the resolution
C) Lower refresh rate
D) Increase refresh rate

4. A user is having trouble connecting to the Internet. Which of the following commands should a technician use, from the user's workstation, to ensure that the workstation has a valid IP address?

A) IPCONFIG
B) TRACERT
C) PING
D) NETSTAT

5. A technician has just finished installing a new NIC in a desktop. Which of the following should the technician perform NEXT according to the troubleshooting theory?

A) Verify full system functionality
B) Test the theory to determine cause
C) Document findings and repairs
D) Escalate issue to a manager

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