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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

A) Domain whitelisting
B) Campaign budget allocation
C) Agent skill mappings
D) Messenger theme selection

2. Which two components can be modified post-queue creation to fine-tune Predictive Routing?
(Choose two)
Response:

A) Wait time thresholds
B) Business outcome
C) Agent user ID
D) AI model weight configurations

3. While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
Response:

A) Bullseye routing method is used as the default routing method in this scenario.
B) The interactions are routed using the predefined fallback routing method.
C) The interaction is automatically rejected and returned to the customer.
D) The interactions are routed using the Standard ACD method.

4. What is the most appropriate time frame to evaluate the impact of GPR changes?
Response:

A) 1 year
B) 12 hours
C) 7-14 days
D) 1 day

5. Which of the following is an example of a supported customer journey channel in Predictive Engagement?
Response:

A) PSTN call routing
B) Direct FTP engagement
C) Email-to-Fax
D) Web chat via Messenger

Solutions: