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HP Selling HP SMB Solutions - Sample Questions:

1. You think your customer may not be aware of the impact of adding voice to a data network. To ensure the best possible outcome, how should you approach them?

A) Lead with the introduction of HP FlexNetwork. Describe how it scales on three dimensions and delivers unparalleled performance.
B) Lead with the introduction of HP FlexNetwork. Describe how it scales on three dimensions. Follow-up with a suggestion that they perform a network assessment.
C) Lead with a recommendation for a network assessment. Introduce HP FlexNetwork and discuss how it scales on three dimensions and delivers unparalleled performance.
D) Lead with a recommendation for a network assessment. Ask about future plans to make significant changes. Then introduce HP FlexNetwork.

2. What is a typical customer objection to HP service support?

A) I am not concerned about protecting against future downtime.
B) I do not need to shorten the time to ROI.
C) My staff is knowledgeable and can handle most issues.
D) My staff has plenty of time to handle both IT and business issues.

3. How does the Just Right IT framework simplify the sales process?

A) It provides a mechanism for tracking sales to provide insight into top-performing products, services, and solutions.
B) It removes the guesswork from selecting the right mix of HP solutions for your customer's growing business.
C) It preconfigures all recommended configurations into fixed bundles that can be ordered as single products.
D) It provides tools to qualify a customer and generate an offer based on the number of seats in the company.

4. What is one key benefit provided by the HP Lync Solution?

A) It provides users with a consistent experience by leveraging the customer's existing Microsoft platform to add Lync.
B) It provides a framework for easily integrating third-party tools into a Microsoft environment.
C) It increases employee productivity but also increases the IT support required to keep the data center running smoothly.
D) It facilitates colleague collaboration, providing an alternative to face-to-face meetings but reduces meeting effectiveness

5. What is the best response to a customer who needs to reduce expenses, but is concerned that switching from their aging PBX system to Lync with voice capabilities will not meet their needs?

A) Improve employee productivity and gain a competitive advantage with an HP Lync Solution by providing anywhere access on any device.
B) Deploy an HP Lync Solution alongside your existing environment until you are ready to switch from the PBX system to Lync.
C) Reduce expenses with an HP Lync UC solution by leveraging Microsoft's existing platform and familiar interface, enabling users to quickly adopt the tools
D) Extend the capabilities of your existing PBX system by adding an HP Lync Solution to your existing environment.

Solutions: