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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which statement best describes how the switchable graphics feature functions in HP notebooks?

A) The switchable graphics feature uses the discrete GPU for graphics-intensive applications and the UMA graphics controller for other applications.
B) The switchable graphics feature is an Intel-only technology that enables the GPU to enhance processor-intensive applications by switching some of the application threads to GPU threads using the less power-intensive GPU for processing data.
C) The switchable graphics feature is an AMD-only technology for adding up to three external displays through the DisplayPort, HDMI, and VGA ports.
D) When configured in the BIOS, the switchable graphics feature determines whether the notebook is connected to the power supply and automatically uses only the discrete GPU for all graphics processing.

2. You have installed an optional part in an HP notebook that has two years remaining on its original warranty.
What is the length of the warranty on the optional part?

A) The warranty is void on the optional part once installed.
B) It maintains its one-year warranty.
C) It assumes the remainder of the notebook's warranty.
D) It maintains its 90-day warranty.

3. Which disclosure level is specified in EF0012J according to the support communication code for indicating audiences?

A) E is for enterprise specifying that this communication is available to enterprise-level customers (major accounts), enterprise-level service providers, HP employees, and channel partners.
B) E is for everyone specifying that this communication is available to the general public and end users.
C) E is for engineering specifying that this communication is HP confidential and limited to HP (badged) employees.
D) The E is for external partners specifying that this communication is restricted from the general public and end users but is available to all external HP partners.

4. Where should you look for warnings and instructions regarding safety precautions when servicing HP products?

A) on the computer and on HP service blog posts
B) in the service manual only because it is the only accepted source for accurate knowledge
C) on the computer and on any replacement parts
D) in the service manual and on HP service blog posts

5. How can you gain access to a system that is secured with a solenoid lock if you do not have the setup utility password?

A) Clear the password using HP ProtectTools running from a USB drive.
B) Clear the CMOS by pressing and holding the CMOS button for three to five seconds.
C) Call HP Support, and request the HP authorized service provider override password for the device.
D) Remove the solenoid hood lock from the chassis using a FailSafe key available from HP support.

Solutions: