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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?

A) IBM Tivoli Asset Discovery for Distributed
B) IBM License Metric Tool
C) IBM Tivoli Endpoint Manager for Software Use Analysis
D) IBM Tivoli Application Dependency Discovery Manager

2. What is the basis for any gap analysis on IT asset and service management solutions?

A) The customer's IT business processes and requirements for asset and service management.
B) The current IT satisfaction survey results for IT users.
C) A financial report on a customer's IT expenditure.
D) The contents of a customer's CMDB.

3. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Service Request Management
B) Asset Management for IT
C) Change and Configuration Database Management
D) Capacity Management for IT

4. What are two benefits that an IT asset management solution can provide? (Choose two.)

A) Reduce total cost of ownership
B) Increase asset functionality
C) Increase productivity
D) Real-time asset monitoring
E) Faster software provisioning

5. An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?

A) Create only one organization and one site for both departments
B) Create one organization and different sites for the departments
C) Create an instance of IBM SmartCloud Control Desk for each department
D) Create an organization for each department

Solutions: