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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Patient, Family, and Community Engagement | - Engagement strategies
|
| Topic 2: Human Experience Principles | - Foundations of human experience in healthcare
|
| Topic 3: Measurement, Analysis, and Performance Improvement | - Patient experience measurement systems
|
| Topic 4: Culture and Engagement | - Building a patient-centered culture
|
| Topic 5: Strategy and Design | - Experience strategy development
|
| Topic 6: Leadership and Accountability | - Organizational leadership commitment to patient experience
|
The Beryl Institute Certified Patient Experience Professional Sample Questions:
Which of the following introductions would BEST help a physician build trust and begin to earn confidence from a patient?
- A. " Good afternoon. I want to make sure that I pronounce your last name correctly. Could you help me with this? Thank you. I ' m Dr. Jones, an emergency medicine doctor. We are going to take good care of you. "
- B. " Good afternoon, Mrs. S. I ' m not quite sure how to pronounce your last name. I ' m Dr. Jones, an emergency medicine doctor here at this hospital. Why are you visiting the emergency department today? "
- C. " Good afternoon, Mrs. S. I ' m Dr. Jones. What brings you in today? "
- D. " Good afternoon. I want to make sure that I pronounce your last name correctly. Could you help me with this? Thank you. I ' m Dr. Jones, an emergency medicine doctor. "
Correct Answer: A 🗳️
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Which option represents the use of Lean principles?
- A. Adding steps into a process to better define it
- B. Writing a strategic plan based on patient and family values
- C. Including patients in daily bedside rounds
- D. Going to "Gemba" to observe the current process
Correct Answer: D 🗳️
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When individualizing care to advance a culture of patient, long-term care resident, and family partnership, what is the MOST important thing to consider?
- A. Integrating the patient ' s or resident ' s personal goals and ensuring engagement in their care
- B. Developing the plan of care and letting the patient know what to expect
- C. Adjusting the level of staffing in order to allow time for patient, resident, and family connections
- D. Encouraging the family to participate in the patient or resident experience
Correct Answer: A 🗳️
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Significant differences between what end-users may desire and what healthcare systems are willing to do based on their expertise and resources is a challenge for design-thinking. What is the BEST strategy below to help bridge the gap and provide balance?
- A. Staff interviews and PDCA cycle implementation
- B. Empathy for end-user desires, a clear awareness of current state experiences, and identification of issues that can interfere
- C. Needs assessment based on observational data and interviews, ideation, and prototyping
- D. Review of system budget and resources, identification of solution, implementation, and 6- month check
Correct Answer: C 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
During a patient visit, the provider ensures the patient feels heard and all questions and concerns are addressed. What type of communication style has the provider adopted?
- A. Structured communication
- B. Patient advocacy
- C. Patient health literacy
- D. Collaborative communication
Correct Answer: D 🗳️
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