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The Beryl Institute CPXP Exam Syllabus Topics:

SectionObjectives
Topic 1: Patient, Family, and Community Engagement- Engagement strategies
  • 1. Community partnership development
    • 2. Patient and family advisory councils
      Topic 2: Human Experience Principles- Foundations of human experience in healthcare
      • 1. Communication and empathy
        • 2. Safety, dignity, and respect in care delivery
          Topic 3: Measurement, Analysis, and Performance Improvement- Patient experience measurement systems
          • 1. Survey tools and feedback mechanisms
            • 2. Data analysis and reporting
              Topic 4: Culture and Engagement- Building a patient-centered culture
              • 1. Staff engagement and empowerment
                • 2. Values-based behaviors and alignment
                  Topic 5: Strategy and Design- Experience strategy development
                  • 1. Service design and journey mapping
                    • 2. Experience transformation initiatives
                      Topic 6: Leadership and Accountability- Organizational leadership commitment to patient experience
                      • 1. Executive sponsorship and governance
                        • 2. Accountability structures and roles

                          The Beryl Institute Certified Patient Experience Professional Sample Questions:

                          Which of the following introductions would BEST help a physician build trust and begin to earn confidence from a patient?

                          • A. " Good afternoon. I want to make sure that I pronounce your last name correctly. Could you help me with this? Thank you. I ' m Dr. Jones, an emergency medicine doctor. We are going to take good care of you. "
                          • B. " Good afternoon, Mrs. S. I ' m not quite sure how to pronounce your last name. I ' m Dr. Jones, an emergency medicine doctor here at this hospital. Why are you visiting the emergency department today? "
                          • C. " Good afternoon, Mrs. S. I ' m Dr. Jones. What brings you in today? "
                          • D. " Good afternoon. I want to make sure that I pronounce your last name correctly. Could you help me with this? Thank you. I ' m Dr. Jones, an emergency medicine doctor. "
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

                          Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

                          Which option represents the use of Lean principles?

                          • A. Adding steps into a process to better define it
                          • B. Writing a strategic plan based on patient and family values
                          • C. Including patients in daily bedside rounds
                          • D. Going to "Gemba" to observe the current process
                          Reveal Solution  Discussion  0

                          Correct Answer: D  🗳️

                          Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

                          When individualizing care to advance a culture of patient, long-term care resident, and family partnership, what is the MOST important thing to consider?

                          • A. Integrating the patient ' s or resident ' s personal goals and ensuring engagement in their care
                          • B. Developing the plan of care and letting the patient know what to expect
                          • C. Adjusting the level of staffing in order to allow time for patient, resident, and family connections
                          • D. Encouraging the family to participate in the patient or resident experience
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

                          Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

                          Significant differences between what end-users may desire and what healthcare systems are willing to do based on their expertise and resources is a challenge for design-thinking. What is the BEST strategy below to help bridge the gap and provide balance?

                          • A. Staff interviews and PDCA cycle implementation
                          • B. Empathy for end-user desires, a clear awareness of current state experiences, and identification of issues that can interfere
                          • C. Needs assessment based on observational data and interviews, ideation, and prototyping
                          • D. Review of system budget and resources, identification of solution, implementation, and 6- month check
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

                          Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

                          During a patient visit, the provider ensures the patient feels heard and all questions and concerns are addressed. What type of communication style has the provider adopted?

                          • A. Structured communication
                          • B. Patient advocacy
                          • C. Patient health literacy
                          • D. Collaborative communication
                          Reveal Solution  Discussion  0

                          Correct Answer: D  🗳️

                          Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

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