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SAP Certified - SAP Field Service Management Sample Questions:

1. What are the names for the possible customer interactions and dialog options?
There are two correct answers.

A) Chat assistants
B) Moment sets
C) Business Processes
D) Moments

2. Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.

A) Autoscheduling
B) Smartforms and feedback (checklists)
C) Customer self service

3. Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.

A) The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
B) Online reports are generated in the FSM cloud and returned to the client (mobile or web).
C) Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
D) All data required for an online report is read from the FSM cloud.

4. The partner manager manages jobs in the crowd workforce marketplace.
Choose the correct answer.

A) True
B) False

5. In which cases can assignment duration prediction be used?
There are two correct answers.

A) When using the planning widget
B) When doing manual scheduling
C) When creating efforts
D) When using best matching technician

Solutions: