Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
Certification Provider: SAP
Corresponding Certification: SAP Certification Exams
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Commerce Cloud | 11-20% | - Order management - Commerce solution architecture - Storefront and catalog management |
| The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Sales process configuration - Service ticket workflows - Integration with back-end systems |
| Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Customer segmentation - Campaign management - Marketing automation strategies |
| Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| SAP Integration Suite | 11-20% | - Cloud Integration capabilities - Integration strategy and architecture - Open Connectors - API Management |
| SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.
- A. Mashups
- B. Events
- C. SAP Cloud Applications Studio
- D. Key User Tools
Correct Answer: C,D 🗳️
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.
- A. To a team
- B. To an outbound channel
- C. To an employee
- D. To a queue
Correct Answer: A,C 🗳️
Which statement describes SAP One Domain Model?
- A. It is a model for defining analytical content with common attributes and common semantics for SAP applications.
- B. It is a domain model for classifying integration types to different domains.
- C. It is a common model for business objects that enables systems to speak the same language during data exchange.
- D. It is a canonical model for enterprise data enhanced by SAP for cloud usage.
Correct Answer: C 🗳️
You would like to quickly get started using SAP Customer Identity and Access Management for B2B. Which sequence of steps is correct?
- A. Initial setup * Creating an organization * Accessing the Delegated Admin UI * Getting the authorization decision
- B. Accessing the Delegated Admin UI * Initial setup * Creating an organization * Getting the authorization decision
- C. Initial setup * Accessing the Delegated Admin UI * Creating an organization * Getting the authorization decision
- D. Initial setup * Getting the authorization decision * Accessing the Delegated Admin UI * Creating an organization
Correct Answer: A 🗳️
You want to create a solution that will provide a flexible mechanism for assessing fraud risk during order placement. The rules for the fraud check may change from time to time according to business needs.
Which of the following is a SAP BTP, Kyma runtime component you would use to implement this use case?
Note: There are 2 correct answers to this question.
- A. Pod
- B. Event
- C. API Rule
- D. Replica Set
Correct Answer: B,C 🗳️
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