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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are helping your client plan a grid migration, and they ask you what will happen to the URL of the existing workspace after the migration is complete.
What should you tell them about the existing workspace URL?

A) It will remain the same but stops working.
B) It will automatically be updated with a randomly generated new URL.
C) It will remain the same and take users back to the original workspace outside the grid org.
D) It will remain the same and take users to the workspace within the grid org.

2. An attendee at one of your training sessions wants to learn more about using Slack. They don't have a specific topic in mind and want to learn more about the tool at their own pace.
What do you recommend to this attendee?

A) Reach out to the help desk.
B) Contact a Slack Admin.
C) Check out the resources in the Slack Help Center.
D) Take the Slack Admin Certification Prep Course.

3. You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?

A) Create a tailored series of videos geared towards Workspace Admins.
B) Offload Admin Essentials training to the client's IT team.
C) Suggest all Workspace Admins direct their questions to 24/7 support.
D) Revise the SOW to include Admin Essentials sessions for each time zone.

4. During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?

A) Do not allow threading in any announcement channels.
B) Designate a department Slack channel dedicated to Slack announcements for each department at the organization.
C) Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.
D) Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.

5. You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?

A) Videos
B) Documentation
C) Leadership Ask Me Anything (AMA) Session
D) Customer story
E) Live training

Solutions: