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Nortel 920-316 Exam Syllabus Topics:

SectionObjectives
Topic 1: Web Client and Agent Functionality- Web Client Interfaces
  • 1. User interface features
  • 2. Web-based administration
- Agent Services
  • 1. Agent workflow and tasks
  • 2. Client connectivity options
Topic 2: Symposium Communication Server Components- TAPI (Telephony API)
  • 1. TAPI configuration and support
  • 2. Voice application interfacing
- Symposium Express Overview
  • 1. Integration with SCCS
  • 2. Express architecture and features
Topic 3: System Configuration and Troubleshooting- Installation and Setup
  • 1. Server and client installation practices
  • 2. Network and protocol settings
- Troubleshooting Techniques
  • 1. Logs and monitoring tools
  • 2. Diagnosis of common issues

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