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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

A) Cisco Emergency Responder
B) Survivable Gateway
C) Unified Border Element media bypass only
D) Webex Edge Audio

2. A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

A) Associate skill criteria to the queues.
B) Assign call distribution groups to queues.
C) Assign skill criteria to the agent teams that are grouped into call distribution groups.
D) Associate agents directly with the queue.
E) Assign skill profile directly to agents.

3. A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)

A) Complete Webex CC Engage integration authorization in Webex Connect.
B) Complete Webex CC Engage integration authorization in Webex Engage.
C) Complete Webex CC Task integration authorization in Webex Connect.
D) Complete WxCC Task integration authorization in Webex Engage.
E) Complete Webex CC Task integration authorization in Webex Engage.

4. A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?

A) HSRP gateway redundancy
B) Expressway Mobile and Remote Access
C) CUCM Extension Mobility
D) MPLS Layer 3 VPN

5. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A) Use Virtual Agent V2 node.
B) Type the name of Webex AI agent in Virtual Agent field, save, and publish.
C) Create a connector in Control Hub for Webex AI agent.
D) Reload Flow Designer to refresh the configuration.

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