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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?

A)

B)

C)

D)

2. An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?

A) PTR
B) SRV
C) TXT
D) MX

3. Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A) Opus codec is natively supported by Webex Contact Center without transcoding.
B) The only supported codecs are G.711uLaw and G.711aLaw.
C) DTMF signaling can use out of band.
D) SIP Early Media is fully supported by Webex Contact Center.

4. Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A) companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration
B) firewall blocking connection to chat-widget.imi.chat domain
C) missing Webex Connect flow for chat digital channel
D) incorrect website domain configured for Web Chat Asset

5. Webex Contact Center agents cannot use WebRTC to make and receive calls. What must be configured on their Desktop profile to enable this functionality?

A) Desktop
B) Browser
C) Agent DN
D) Extension

Solutions: