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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Capacity Planning and Facility Layout | 15% | - Layout Design
|
| Forecasting and Project Management | 20% | - Demand Forecasting
|
| Process Design and Analysis | 20% | - Process Performance
|
| Quality Management Methods | 25% | - Total Quality Management (TQM)
|
| Supply Chain and Inventory Management | 20% | - Inventory Control
|
WGU Operations Management (C215, VDC2) Sample Questions:
1. What is a major factor in the decision to locate a business near its primary market territory?
A) Proximity to a community center
B) Proximity to labor
C) Proximity to parks
D) Proximity to customers
2. What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?
A) To control the production department
B) To manage the demand for promised deliveries
C) To identify new product demand
D) To create demand for promised deliveries
3. Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers
A) Throughput time
B) Building employee relations
C) Site considerations
D) Proximity to sources of supply
4. Why is kanban significant to the "pull" system?
A) It specifies the exact quantity of a product that needs to be produced.
B) It is a process that highlights the highest-performing organization.
C) It is a process that is only for support or maintenance.
D) It requires that all work items are sized the same.
5. What are two product system differences between the push and pull processes?
Choose 2 answers
A) Pull eliminates excessive inventory.
B) Push lowers cost due to overproduction.
C) Push moves the product forward in anticipation for demand.
D) Pull initiates quality control.
E) Pull develops additional products.
F) Push enhances employee relations.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C,D | Question # 4 Answer: A | Question # 5 Answer: A,C |
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