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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Capacity Planning and Facility Layout15%- Layout Design
  • 1. Location decision factors
  • 2. Product, process, fixed-position layouts
- Capacity Concepts
  • 1. Design capacity, effective capacity, utilization
  • 2. Capacity strategies and expansion
Forecasting and Project Management20%- Demand Forecasting
  • 1. Qualitative and quantitative methods
  • 2. Error measurement and accuracy
- Project Management
  • 1. CPM/PERT, critical path analysis
  • 2. Project lifecycle and scope
Process Design and Analysis20%- Process Performance
  • 1. Efficiency, productivity, cycle time
  • 2. Bottleneck identification and management
- Process Types
  • 1. Line, batch, continuous, project processes
  • 2. Product vs service processes
Quality Management Methods25%- Total Quality Management (TQM)
  • 1. Principles and philosophies
  • 2. Cost of quality
- Quality Tools and Techniques
  • 1. Statistical process control and control charts
  • 2. Pareto charts, fishbone diagrams, flowcharts
Supply Chain and Inventory Management20%- Inventory Control
  • 1. EOQ, reorder point, safety stock
  • 2. Just-in-Time (JIT) and lean systems
- Supply Chain Design
  • 1. Supplier relationships and tiers
  • 2. Logistics and distribution

WGU Operations Management (C215, VDC2) Sample Questions:

1. What is a major factor in the decision to locate a business near its primary market territory?

A) Proximity to a community center
B) Proximity to labor
C) Proximity to parks
D) Proximity to customers


2. What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?

A) To control the production department
B) To manage the demand for promised deliveries
C) To identify new product demand
D) To create demand for promised deliveries


3. Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers

A) Throughput time
B) Building employee relations
C) Site considerations
D) Proximity to sources of supply


4. Why is kanban significant to the "pull" system?

A) It specifies the exact quantity of a product that needs to be produced.
B) It is a process that highlights the highest-performing organization.
C) It is a process that is only for support or maintenance.
D) It requires that all work items are sized the same.


5. What are two product system differences between the push and pull processes?
Choose 2 answers

A) Pull eliminates excessive inventory.
B) Push lowers cost due to overproduction.
C) Push moves the product forward in anticipation for demand.
D) Pull initiates quality control.
E) Pull develops additional products.
F) Push enhances employee relations.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: B
Question # 3
Answer: C,D
Question # 4
Answer: A
Question # 5
Answer: A,C

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