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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. DreamHouse Realty (DR) plans to invite individuals from several new companies to its Broker Portal and would like to differentiate the user experience for each company.
Which three options should the DR systemadministrator use to personalize the look and feel of the portal for each new brokerage?
Choose 3 answers

A) Partner User Roles
B) Page Variations
C) Branding Sets
D) Audience Targeting
E) Audience Sets

2. Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?

A) The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
B) The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
C) The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parentaccount, and those in the partner manager role in the parent account.
D) The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.

3. Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers

A) Create a public ''announcement only' group for moderators to address commonquestions.
B) Create an FAQ rich text component on the Home page.
C) Deploy a chatbox to address common questions.
D) Enable Chatter Questions to encourage peer-to-self-service
E) Create an FAQ Knowledge article.

4. Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three key features of Metadata API?
Metadata API might require manual migration for changes that involve unsupported settings and features.

A) Metadata API is ideal when multiple work streams are involved.
B) Metadata API supports migrating all Communicates settings and features.
C) Metadata API is ideal for when the changes are complex.
D) Metadata API can be used programmatically as well as declaratively.

5. Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

A) Create a flow for customers to fill out before initiating Chat.
B) Create a pre-chat form to fill out before initiating Chat.
C) Enable Chat for only authenticated users and pass the user's information on hidden fields.
D) Deploy a unique chat per topic.

Solutions: