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Salesforce Field-Service-Lightning-Consultant certification exam is designed for professionals who are interested in demonstrating their expertise in the Salesforce Field Service Lightning platform. Salesforce Certified Field Service Lightning Consultant certification validates the skills and knowledge required to implement and configure the Field Service Lightning application, as well as to manage its data and functionality. Professionals who pass Field-Service-Lightning-Consultant exam are recognized as Salesforce Certified Field Service Lightning Consultants.
NEW QUESTION # 117
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
- A. Create one Service Resource and assign the Technician and Dispatcher role.
- B. Create two Service Resources and assign them to the employee.
- C. Create two Skills records and assign them to the Service Resource record.
- D. Create one Service Resource and assign the relevant Permission Set Licenses.
Answer: D
NEW QUESTION # 118
Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers
- A. A new Entitlement Process requires selecting a single Entitlement Process Type.
- B. Milestones for Work Orders can be set up from the metadata API.
- C. Milestones for Work Orders can be configured in Setup.
- D. An Entitlement Process must be applied to both Cases and Work Orders.
- E. A single Milestone can be added to both Case and Work Order Entitlement Processes.
Answer: A,B,E
NEW QUESTION # 119
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
- A. Create a custom Mobile App that syncs articles based on service appointment assignments.
- B. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
- C. Write a workflow that associates articles to work orders based on a picklist on the work order.
- D. Use work types to assign associated articles to work order.
Answer: D
NEW QUESTION # 120
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
- A. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
- B. Create two Service Reports and add one Signature Block to each Report.
- C. Create two custom fields for the Service Appointment and use Flows to capture each signature.
- D. Create a Flow that adds two Signature Blocks when the Service Report Is generated.
Answer: A
NEW QUESTION # 121
how should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?
- A. Color code using Gantt palettes.
- B. Add the relevant field to the field set.
- C. Use map report layers.
- D. Create a Gantt action to highlight.
Answer: A
NEW QUESTION # 122
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)
- A. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- B. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- C. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
- D. Use of Standard Reports to view Parent and Work Order Lines Items within Work Orders by Customer.
Answer: A,B
NEW QUESTION # 123
Universal Containers` customers typically like to be by the same Technician that completed the initial installation.
How should a Consultant implement this rule?
- A. Add the Resource as a Preferred Resource.
- B. Add the Resource as a Required Resource.
- C. Add all other Resources as Excluded Resources.
- D. Add the Account as one of the Resource Skills.
Answer: A
NEW QUESTION # 124
Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.
How should a consultant assign service appointments to the polygon?
- A. Set the polygon assignment policy to the lowest level.
- B. Set the territory assignment policy to the lowest level.
- C. Set the territory assignment policy to the highest level.
- D. Set the polygon assignment policy to the highest level.
Answer: B
NEW QUESTION # 125
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
- A. Utilize a custom Price Book specific to each country.
- B. Utilize a custom Price Book with pricing rules applied.
- C. Utilize the standard Price Book with pricing rules applied.
- D. Utilize a standard Price Book specific to each country.
Answer: A
Explanation:
Explanation
NEW QUESTION # 126
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?
- A. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
- B. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
- C. Average time to repair: The average time required to repair or install as asset.
- D. First time fix rate: The percentage of on-site service requests resolved on the first visit.
Answer: A
NEW QUESTION # 127
Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?
- A. Assign the existing work order to crew
- B. Create a new work order and assign a crew
- C. Create a new service appointment and assign to crew
- D. Assign the existing service appointment to the crew
Answer: D
NEW QUESTION # 128
Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add Products to the Work Order Products Related List on the Asset object.
- B. Add Products to the Products Required Related List on the Asset object.
- C. Add Products to the Products Required Related List on the Work Type object.
- D. Add Products to the Work Order Products Related List on the Work Type object.
Answer: C
NEW QUESTION # 129
Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
- A. Work Orders with Service Appointments
- B. Service Appointments and Service Appointment Line Items
- C. Work Orders with Work Order Line Items
- D. Work Orders with Products Consumed
Answer: C
NEW QUESTION # 130
universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements?
Choose 2 answers
- A. Associate a required skill call site visits to maintain plans
- B. Auto generate work order with a 14 days generation horizon
- C. Associate work type called site to maintenance plan
- D. Auto generate work order with 14-day generation time frame
Answer: B,C
NEW QUESTION # 131
in which two scenarios should a consultant recommend multi day service
appointment?
Choose 2 answers
- A. jobs need to be performed at the same site on the same day of the week.
- B. jobs require multiple stages of work performed by different resources.
- C. jobs require consecutive days of work and can span over weekends.
- D. Jobs can take longer than the available resources hours in a day.
Answer: C,D
NEW QUESTION # 132
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