Pegasystems PEGAPCBA84V1 Real 2021 Braindumps Mock Exam Dumps
PEGAPCBA84V1 Exam Questions | Real PEGAPCBA84V1 Practice Dumps
NEW QUESTION 20
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
- A. Add a Persist case step to the case life cycle.
- B. Add a decision shape to the process.
- C. Configure the case type to create temporary cases.
- D. Configure the stage to resolve the case.
Answer: A,B
NEW QUESTION 21
User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page.
How do you grant access to the My Cases page for User A?
- A. Add the My Cases page to the User A role.
- B. Add the My Cases page to the User A profile.
- C. Update User A to the same role as User B.
- D. Update the User A account to access the same portal as User
Answer: C
NEW QUESTION 22
In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)
- A. Set the deadline to be the desired response time based on policy and sends notifications to both parties.
- B. Set the deadline to be the required response time based on policy and send notifications to both parties.
- C. Set the goal to be the desired response time based on policy and send notifications to both parties.
- D. Set the goal to be the required response time based on policy and send notifications to both parties.
Answer: B,C
NEW QUESTION 23
How do you route an assignment so that any available member of the Finance department can perform the task?
- A. Route the assignment to a work queue.
- B. Route the assignment to the admin user ID.
- C. Route the assignment to a work list.
- D. Route the assignment separately to all members.
Answer: C
NEW QUESTION 24
You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.
How do you suspend the parent case processing until the child cases are resolved?
- A. Add a service level agreement to resolve the child cases within 90 days.
- B. Add a 30-day wait to the parent case to allow time for the child cases to resolve.
- C. Add an approval step to each of the child cases to resolve the cases.
- D. Add a wait step to the parent case pausing the parent case until the child cases resolve.
Answer: D
NEW QUESTION 25
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
- A. Fax a new insurance claim to the auto repair shop.
- B. Assign a new insurance claim to a case worker to process.
- C. Text the customer with status changes in an insurance claim.
- D. Phone a customer for additional information about the case.
Answer: B,C
NEW QUESTION 26
A customer refund case type requires an auditor to receive an email if the refund is greater than twice the price of the item.
Which participant role do you select to configure this requirement?
- A. Owner
- B. Work queue
- C. Interested individual
- D. Customer
Answer: B
NEW QUESTION 27
An accident claim case creates a vehicle claim case for each vehicle involved in an accident.
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
- A. Add each vehicle claim as a child case of the accident claim.
- B. Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.
- C. Add a parallel process for vehicle claims in the accident claim resolution stage.
- D. Add an optional process to pause the accident case until the vehicle claims are paid.
Answer: B,D
NEW QUESTION 28
Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.
Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)
- A. Configure the apartment address as a basic condition.
- B. Configure the tenant name as a basic condition.
- C. Configure the request type as a weighted condition.
- D. Configure the apartment address as a weighted condition.
- E. Configure a time period for the request date as a weighted condition.
Answer: B,C,D
NEW QUESTION 29
A shipping company uses a Pega application for order processing and fulfillment.
* The Membership level locally-sourced data type indicates the membership level of the customer.
* The Address data type is used to verify the customer-entered billing and shipping addresses against a Comprehensive database of postal addresses.
* The Delivery preference data type specifies whether the customer prefers the delivery person to call the
Customer or ring the doorbell when dropping off a package.
In the graphic below, choose the appropriate data type based on how it is sourced.
Answer:
Explanation:
NEW QUESTION 30
Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?
- A. Add an Item Retention alternate stage and define a process for retention of item.
- B. Add a condition to skip the Item Return stage when a return is not necessary.
- C. Add a decision in the Item Return process to change the stage when a return is not necessary.
- D. Replace the Wait step in the Item Return stage with a Change Stage step.
Answer: B
NEW QUESTION 31
You are defining a view for a loan application. If the loan applicant indicates that there is an existing open account, the Date account opened must be before the current date.
How do you configure the case type to verify that the value of Date account opened is in the past?
- A. Use a when condition.
- B. Use a pick list control.
- C. Use a calendar control.
- D. Use a validation condition.
Answer: D
NEW QUESTION 32
From the left, drag each report into the corresponding report type on the right.
Answer:
Explanation:
NEW QUESTION 33
Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)
- A. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.
- B. A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.
- C. An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.
- D. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.
Answer: C,D
NEW QUESTION 34
A government application provides field placeholder values to help users enter the correct dat
a. The Design Lead has asked you to increase the font size on all field placeholder value components to help visually impaired users.
Which configuration applies the font styling requirement on the field placeholder values in the application?
- A. Update the existing Default theme text entry.
- B. Add a new theme text entry to the application theme.
- C. Upload a new application theme.
- D. Run a case type that uses the component and change the font on the view.
Answer: C
NEW QUESTION 35
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.
To meet this requirement, you must set the____________. in the service level to five days.
- A. goal
- B. deadline
- C. urgency
- D. priority
Answer: B
NEW QUESTION 36
When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.
What task do you perform to implement this requirement?
- A. In the Employment Information process validate card type for continued processing.
- B. In the Employment Information process add a card type true/false field to a user view.
- C. In the Employment Information process add an Approve/Reject step to test the card type.
- D. In the Employment Information process add a custom condition to test the card type.
Answer: B
NEW QUESTION 37
Select each application design requirement on the left and drag it to the appropriate design approach on the right.
Answer:
Explanation:
NEW QUESTION 38
Consider the following user story:
As a policyholder, I want to add a vehicle operator to my insurance policy so I can extend coverage to the added operator.
Which two questions help you define the fields for the user view? (Choose Two)
- A. Will field information about the operator be stored in an external database?
- B. How do the fields for the operator need to be displayed?
- C. Do the fields about the operator need to be displayed in multiple languages?
- D. What fields does the account owner need to see to add an operator?
Answer: A
NEW QUESTION 39
......
Pegasystems PEGAPCBA84V1 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
| Topic 7 |
|
| Topic 8 |
|
Verified PEGAPCBA84V1 Exam Dumps Q&As - Provide PEGAPCBA84V1 with Correct Answers: https://itcertspass.itcertmagic.com/Pegasystems/real-PEGAPCBA84V1-exam-prep-dumps.html