Salesforce-Communications-Cloud Dumps - Kickstart your Career with Real Updated Questions
Earn Quick And Easy Success With Salesforce-Communications-Cloud Dumps
Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
NEW QUESTION # 43
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?
- A. Leverage the CPQ cart for all cases minimize the implementation effort
- B. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
- C. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
- D. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
Answer: D
NEW QUESTION # 44
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Access the entire architecture to identify application that can be decommission.
- B. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
- C. Handle the complex business processes manually outside the IT landscape.
- D. Harmonize their business plan to reduce the complexity
Answer: A,D
NEW QUESTION # 45
ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?
- A. Use a Bulk API connector via middleware
- B. Use an on-demand data pull from communication cloud using REST API from servicer assurance
- C. Use industry order management to inform the assurance platform as a part of the orchestration plan
- D. Use platform events and GetAsset API
Answer: C
NEW QUESTION # 46
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?
- A. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
- B. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
- C. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
- D. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
Answer: D
NEW QUESTION # 47
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?
- A. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
- B. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
- C. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
- D. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
Answer: B
NEW QUESTION # 48
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?
- A. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
- B. User, Person Account, Billing Account, Service Account, Contacts, Assets.
- C. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
- D. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
Answer: C
NEW QUESTION # 49
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.
- A. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
- B. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
- C. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
- D. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
Answer: C
NEW QUESTION # 50
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?
- A. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
- B. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
- C. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
- D. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
Answer: A
NEW QUESTION # 51
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.
- A. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
- B. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
- C. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
- D. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
Answer: C
NEW QUESTION # 52
Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?
- A. Compatibility Rules
- B. Attribute Rules
- C. Context Rules
- D. Advance Rules
Answer: D
NEW QUESTION # 53
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?
- A. Split the order into multiple order and group order items based on the service location
- B. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
- C. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
- D. Use the CPQ multisite feature and group the service locations and create orders for each group
Answer: C
NEW QUESTION # 54
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?
- A. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
- B. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
- C. Inform the business that data migration is completed and errors resolved in development
- D. Raise support case to retrieve a data load report to summarize the data load.
Answer: A,B
NEW QUESTION # 55
United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.
- A. Apply Promotion
- B. Change of Plan
- C. Modify Order
- D. Disconnect and New order
Answer: B
NEW QUESTION # 56
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?
- A. The Product sold is a device accessory such as phone case
- B. The product/service sold is high volume, one time billing event, such as a pay per view
- C. The product services sold will have child features added in the future
- D. The product Service sold has a recurring charge
- E. The product services sold can undergo future attribute changes
Answer: C,E
NEW QUESTION # 57
UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement
- A. Pricing plan
- B. Fields
- C. Calculation Matrix
- D. Attribute
- E. Price lists
Answer: B,C,D
NEW QUESTION # 58
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?
- A. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
- B. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
- C. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
- D. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
Answer: D
NEW QUESTION # 59
......
Free Salesforce-Communications-Cloud pdf Files With Updated and Accurate Dumps Training: https://itcertspass.itcertmagic.com/Salesforce/real-Salesforce-Communications-Cloud-exam-prep-dumps.html