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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. What is a bottleneck in a flowchart?

A) Multiple storage areas
B) The longest task in the process
C) Two stages operating independently
D) The point where production is evened out

2. Which continuous improvement method does Cpk measure?

A) What a process is capable of and how long it will take to conclude
B) How close one is to a target and how consistent one is with the average performance
C) Parts per million on the capability index
D) The most common measurement process

3. What is a major factor in the decision to locate a business near its primary market territory?

A) Proximity to a community center
B) Proximity to labor
C) Proximity to parks
D) Proximity to customers

4. Which quality control tool should be used to monitor the current status or end result of a process?

A) Checklist
B) Scatter diagram
C) Control chart
D) Flowchart

5. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A) Review and recommend product changes; satisfy customer needs; open communication
B) Reward employees; motivate staff performance; manage operations planned changes
C) Baseline for managing quality process; investment in preventative costs; budgeting
D) Enhance competition; understand consumer preferences; maintain communication with operations

Solutions: